When will my order ship?
In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via most efficient method at 1: 00.PM Eastern Standard Time (Monday-Friday). If you need to cancel the order, please contact customer service for assistance.
How do I estimate Next Day/2 Day delivery days?
- Next day is delivered on the next business day after the order has shipped.
- 2nd Day Air is 2 business days after the order has shipped.
- Note: Weekends and holidays do not count as shipping/business days.
- Shipper business days are: Monday, Tuesday, Wednesday, Thursday & Friday
- If your delivery day falls on a holiday your package should be delivered on the next business day
Is there a cut off time for Next Day Air orders to ship the same day?
Yes, generally all orders placed after 1:00 PM EST are shipped the following business day
Can I correct or change the delivery addresss of my order?
Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account and in the order area by clicking on the addresses section can change the shipping address.
Reshipment of Orders Due to Incorrect Address:
If your order was returned to iHealth Fulfillment due to incorrect address, a reshipment fee of $15.00 will be applied to customer's account. The reshipment will be via 2-Day Shipping. Overnight reshipment of order will be $40.00.
If your order was returned to iHealth Fulfillment due to incorrect address, a reshipment fee of $40.00 will be applied to customer's account.
How are Military Orders shipped?
All Military orders (APO/FPO addresses) are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The US Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.