Our help center is actually a knowledge base filled with answers to the most frequent questions our users ask. The expert team of people from our customer service wanted to save your time by providing a quick and simple answer to your questions. Whether you want to know more about the guarantees, pricing or shipping, or you have a general inquiry about the product, take a look below and see if you find an answer to your question. In most cases, you will, but even if you don’t, you can contact us via e-mail.
Guarantees
Pricing and Billing
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- Do I have to pay sales tax on my purchase?
- When will my credit card be charged?
Additional Support
International Shipping
General Questions
- What are my payment choices?
- When will my order ship and
what are my shipping charges? - What is the return policy?
Order Status
- Has my order shipped?
- How do I change quantities or
cancel an item in my order? - How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- When will my backorder arrive?
- Can I place my order by phone?
- Problem placing an order on our website?
- Did not receive your shipping notification or order confirmation?
- Are you unable to track your shipment
My Account
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?